SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of AnimalsLuxury (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://animalsluxury.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The color is snow-white, the pattern in the form of a sticker, which will be after washing, is unknown. Size M took 42 Russian. Synthetic material, inside insulated, like fleece. I bought for 287 R, it is no longer worth it. I can wear two times.
On the Size XS and height 161, perfectly approached m. Came the goods quickly, on the sale of norms.
Very nice
Delighted with the speed to arrive and with the sweatshirt, I ordered it on November 11 and today November 23 I already have it, that's for my big taste, I got carried away by comments and use Spanish size S or M and I ordered xl, The L would have been better and to spare and I'm not short, 1.64, no need to contact the store
Color is not exactly the same
Super fast Shiping,,'m extreamly happy with it!
Delivery 10 days, outside the synthetics inside the fleecy fabric, HL for 46-48 R.
It's pretty, though I ordered the size XL to stay long and it fits like an M. Fast shipping
I liked this hoodie. I decided to buy M and I may say it is more like European S. I am 162 cm and 45 kg, so it is just a little bit over-sized for me. The hoodie is not very warm but very comfortable. I got the parcel in 3 weeks after the order (in Ukraine), so the shop is good. White color is really white. Very good for this price.
Approached 46-48 size, synthetics, the hood is not deep. I didn't.
The product came very well packed, no defect and came exactly as I asked. Very attentive, who are thinking buy can buy is super reliable.
Very good
The sweatshirt is dense, apparently warm, made qualitatively, but the size is not at all mine. The store need to fix the numbers in the table, it says XXL = 114 cm, and actually XXL = 100 cm! I bought, it turns out, one size, but I got another. I really need a sweatshirt, previous I bought from another seller-it was more than the described size and got to my husband, this one is smaller, but children will not fit, where to put it-it's not clear. The seller returned money on the dispute, but they needed not money, but a sweatshirt!
On fleece, the purchase is pretty, having read the reviews took on the size more and correctly done, the quality is good, color corresponds to the description, I advise the store
It reached me in Spain less than a month, equal to the photo, very warm, with movies inside, it looks good quality, I'll order more models
Šilta IR jauki medžiagytė. Dydis atitiko. Pristatymas truko apie mėn. Laiko.
Everything Is okay) came quickly
Received in a reasonable amount of time. Glad with the purchase
Utterly happy with purchase. Thanks to the store!
Recommend this . quality really good!