SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of AnimalsLuxury (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://animalsluxury.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Delivery about three weeks in the Sverdlovsk region, the cover corresponds to the description.
The same as in the photo, that's just an insect pasted screaming. I ordered myself 2 different colors and on both fiercely stucked ((((but the cover is really beautiful and stylish
Look nice
Beautiful item. The shipping was very fast. I recommend this store.
Absolutely beautiful and well made
Class chohol, akuratniy
Delivery fast! The cover is very beautiful, it sits perfectly!
A beautiful cover, but will not protect from bumps! Made qualitatively, but again I repeat-it's more like a protection for the phone.
All as in the picture
The description is true. It's a shame that this fly's ass was scratched. But nothing, a ghost Varnish will crush and will not appear.
Case as per the price made well. See how to keep after the first use. Delivery could be faster but not narzekam. Bee is przepiękna!
Case for phone made precisely, recommend
The cover fully corresponds to the description, went oooochen quickly. Two weeks passed.
Cool. Came for a week
totally conforms to the description
no reasons to be disappointed. is awesome!
Budget from a reputable store? This is perfect!
Arrived ahead of time. Quality is satisfying. I recommend.
excellent quality, not damaged!
Given that this is a really low cost , i'm truly astonished with the purchase. The store is great!
is a perfect value for money
Such an inexpensive is great! Best webstore ever!
Happy with the purchase. Thanks to the seller, it's a true bargain!
This webstore is a great place to make a bargain
even better than the picture. totally recommend this !